I am editing this review to reflect that the Billing department made things right. I received a call from them and Phyllis was extremely nice ( she has always been polite and nice on the phone when discussing the issue). I surely do appreciate this. Im happy to say that GNI gets 10 stars in my opinion. Its rare places make things right these days, but they did.

This low review is not indicative of my surgeon Dr. Smisson. He gets a full five star review. The low rating is for GNI's billing department. I paid for my surgery with my Care Credit. I was never told at any time they pass the merchant fee to the patient! The payment was also more than Insurance said I had to pay out of pocket so I had to call 2 times and leave messages before someone finally called back and said I would get my refund. 2 weeks later I received my refund but it was short almost $80.00. I had to call 2x again leaving messages before I got a call back only to be told at that point the missing money was for the merchant fee. I asked to speak to a supervisor because I was never told I had to eat the fee and wanted it reimbursed. No one has called me back regarding this. I feel if this is not disclosed up front they should reimburse me the merchant fee. If they had disclosed this, I would've paid differently for my surgery.